How can we help?
Nothing here needs an account. The email you used, with your order or ticket number, is all it takes to track an order, ask for a refill or pick up a conversation with support.
Track an order
See whether payment went through and how far delivery has got, line by line.
You needOrder numberCheckout emailOpen the trackerRequest a refill
A count dropped after delivery? Check the order against the 30-day refill and send the request in two steps.
You needOrder numberCheckout emailStart a refill requestContact us
Billing, a refund, a question before you buy, or anything else. Or email [email protected].
Write to usFind my ticket
Already wrote to us? Open the conversation with your ticket number and the email you used.
You needTicket numberEmailFind a ticketHelp & FAQ
Answers on links, quality tiers, delivery times, refunds and payment.
Read the FAQ
Find the right link
Every order needs one public address. Profile services (followers, subscribers, story views) take the profile; post services (likes, views, comments) take the one post, video or track. At checkout you can type a username and look it up, or paste the link itself.
Instagram
- Profile
- instagram.com/yourname
- Post
- instagram.com/p/… or /reel/…
On a post or reel, tap the paper-plane icon, then Copy link. For the profile, open it, tap ⋯ and pick Copy profile URL.
TikTok
- Profile
- tiktok.com/@yourname
- Post
- tiktok.com/@yourname/video/…
On a video, tap the share arrow, then Copy link. On your profile, the share icon at the top has the same option.
YouTube
- Profile
- youtube.com/@yourchannel
- Post
- youtube.com/watch?v=… or /shorts/…
Under a video or Short, tap Share, then Copy link. For the channel, use the @handle address from your channel page.
Facebook
- Profile
- facebook.com/yourpage
- Post
- the post's own link, from Share
On a post, video or reel, tap Share, then Copy link. For a page or profile, copy the address from a browser.
X
- Profile
- x.com/yourname
- Post
- x.com/yourname/status/…
On a post, tap the share icon, then Copy link. The profile address is x.com followed by your handle.
Spotify
- Profile
- open.spotify.com/artist/… (or /playlist/…)
- Post
- open.spotify.com/track/…
Tap ⋯ on the song, artist or playlist, then Share and the Copy link option. Plays need a song link; monthly listeners an artist link.
LinkedIn
- Profile
- linkedin.com/in/yourname
- Post
- the post's own link
On a post, open its ⋯ menu and pick Copy link to post. Profiles must be personal ones at /in/; company pages are not supported.
What each order status means
- Awaiting payment
- The order is saved but its payment is not confirmed: the card step was left unfinished, or a crypto payment has not arrived yet. Nothing is delivered until it is.
- Preparing
- Paid and checked, and about to be passed on for delivery.
- Pending
- Passed on and waiting to begin, inside the start time shown on the service page.
- In progress
- Delivering at the service's pace. The tracker may also call this Processing.
- Partial
- Delivery stopped with only part of the amount sent, for example because the link went private or the post was removed. Support then delivers the rest or refunds it.
- Completed
- Everything arrived. Where the service has one, the 30-day refill window starts now.
- Canceled
- Stopped before it finished. What happens to the payment follows the refund policy.
- Failed
- The order could not be processed, usually because the payment did not go through or the link could not be used. If you were charged, write to support.
How a ticket works
- 01You write to us
From the contact form or by email. Mention the order number if there is one.
- 02You get a BMT- number
It arrives by email with a link to the conversation, so keep that email.
- 03We reply by email
Answer from the link in that email, or open it on Find my ticket with the number and your email.
Have these to hand
- 01Your order number
It is in the confirmation email we send after payment, and on the page you land on once you have paid. Type it with or without the #.
- 02The email you paid with
Orders are looked up by number and email together, so use the address you typed at checkout: the one your receipt went to.
- 03For a refill: what dropped
Which link lost count, and roughly by how many. A before-and-after number is enough.
- 04For a ticket: its number
Ticket numbers start with BMT- and are in the email we send when you write to us.
A free top-up if a count drops
If a delivered count drops within 30 days, we top it back up to the amount you bought, free of charge and on every tier. The 30 days run from when delivery completes. The refill covers every service except Instagram Story Views and YouTube Watch Hours: once a story expires or watch time is counted there is nothing left to refill. Ask with your order number: the refill form checks the order and sends the request to support.
Support never asks for your password or a code.
Nothing you buy here needs a login: an order only ever needs a public link. Support will not ask for your password, a login or two-factor code, or your card details, whether by email, in a ticket or in a direct message. If someone does, it is not us: do not reply, and forward the message to [email protected].